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After-sales service

After sales service provides customers with various "worry free" services such as pharmaceutical industry equipment and engineering spare parts, system engineering maintenance, etc. With the pursuit of customer satisfaction as the core, our professional and experienced engineering team is committed to providing customers with the most intimate and timely services.

  • Check

    Convenient and efficient verification services that comply with GMP requirements, maintain the normal operation of equipment and systems, regularly calibrate the counting deviation of instruments and meters in the system, and ensure the stability and accuracy of customer instrument performance.

    Airborne Particle CounterInstruments and Apparatuseswater quality monitoringEnvironmental Monitoring Online System (FMS)Verification of imported equipment

  • System and equipment maintenance

    In case of system and equipment failure, a professional service team will arrive on site within 24 hours for equipment maintenance, helping customers restore operation in the shortest possible time and minimize downtime.

    Emergency, troubleshooting, and on-site emergency fault handling services

  • Spare parts

    We provide selection of spare parts for various pharmaceutical equipment, process systems, clean room engineering, and instrumentation in self-control systems. Through advantages in delivery time and price, we provide emergency spare parts to customers, ensuring the normal operation of their on-site equipment and improving productivity.

    Cleanroom engineering spare parts Paid service for equipment spare parts Spare parts for controllers, instruments, valves, and analytical instruments

  • Training guidance

    Based on customer needs, we provide training guidance services to enhance their understanding of equipment systems through standard and customized course offerings, as well as various training modes and channels.

    Remote guidance and on-site guidanceAutomation system trainingEquipment operation trainingEquipment maintenance trainingClean utility system maintenance trainingTraining on operation and maintenance of pollution control equipmentTraining on installation, operation, and maintenance of disposable systems

  • Verification

    SAT, FAT, IQ, OQ, PQ verification services for agency and self-produced equipment, ensuring that equipment and engineering comply with FDA, EMA, MHRA, PIC S, NMPA, PMDA certification and WHO pre confirmation requirements.

    API Process Equipment On site Verification Document ServiceAutomation and Information Technology Engineering Verification ServicesFluid and biological process validation servicesConfirmation and verification of disposable systemsOnline cleaning system/component cleaning machine PQ and cleaning verification serviceVerification services for imported and Aoxing production equipment

  • Preventive maintenance

    By signing the annual maintenance general contract for technical services, we ensure to provide customers with comprehensive preventive and customized maintenance plans, avoid major downtime accidents caused by minor faults, timely discover potential hazards, inspect vulnerable parts and work turntables, and provide timely maintenance and replacement, so that the equipment completion rate is always 100%.

    Biosafety sewage treatment system maintenance servicesPreventive maintenance of fluid and bioprocessing systemsMaintenance of Automation Control Engineering SystemLife cycle management of component cleaning machineLife cycle management of steam sterilization cabinetPreventive maintenance of imported and Aoxing production equipment
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